Refund Policy

1. Introduction

At Spectrum Revolutions, we strive to provide our customers with high-quality products and services. However, if you are not entirely satisfied with your purchase, we’re here to help. This refund policy outlines the terms and conditions under which we offer refunds.

2. Refund Eligibility

2.1. Products

• Physical Goods: To be eligible for a refund, the product must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase is required.
• Digital Goods: Refunds for digital goods are generally not offered unless there is a defect in the product. Proof of purchase and a detailed explanation of the defect are required.

2.2. Services

• Subscription Services: Refunds for subscription services may be granted if the request is made within 14 days of the purchase or renewal date. Partial refunds for remaining subscription periods are evaluated on a case-by-case basis.
• One-Time Services: Refunds for one-time services are considered if the service has not yet been rendered or if there was a defect in the service provided.

3. Refund Process

3.1. Initiating a Refund Request

To initiate a refund request, please follow these steps:

• Contact our customer support team at support@spectrum-revolutions.com.
• Provide your order number, proof of purchase, and a detailed explanation of the reason for the refund request.
• If applicable, you may be required to return the product to the stated shipping address on the package.

3.2. Shipping Costs

• Physical Goods: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Digital Goods: No shipping is involved, but proof of a defect must be provided for consideration of a refund.

3.3. Refund Approval

• Once we receive your return or request, we will inspect it and notify you of the status of your refund.
• If approved, we will process your refund, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Exceptions and Exclusions

4.1. Non-Refundable Items

Certain items and services are non-refundable, including:

• Gift cards.
• Downloadable software products or digital content.
• Custom or personalized orders.
• Items on sale or marked as final sale.

4.2. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account or credit card statement again.
• Contact your credit card company or bank; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@spectrum-revolutions.com.

4.3. Damaged or Defective Items

• If you receive a product that is damaged or defective, please contact us immediately at sales@spectrum-revolutions.com.
• We will provide instructions for returning the item and issue a refund or replacement as necessary.

5. Contact Information

For any questions regarding our refund policy, please contact us:

• Email: support@spectrum-revolutions.com

6. Changes to This Refund Policy

Spectrum Revolutions reserves the right to update or change this refund policy at any time. Any changes will be posted on this page, and the date of the latest revision will be updated.

Last updated: 24/06/2024